FAQ
Frequently Asked Questions
Welcome to the Mae Charleston Frequently Asked Questions (FAQ) page. We’re here to answer your questions and make your shopping experience as simple and enjoyable as possible. If you need any further assistance, please don’t hesitate to contact our customer care team.
Question #1: How long will it take to receive my order?
Here are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more information regarding delivery, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Yes, Mae Charleston offers free shipping on all orders within the United States.
For complete shipping information, please refer to our Shipping Policy.
Question #3: Where is Mae Charleston located?
Mae Charleston is a United States-based online fashion store offering a curated collection of women's and men's fashion, with shipping available throughout the United States.
Question #4: What if I receive a defective product?
If you receive an item that is defective or damaged, please contact our customer care team as soon as possible.
We’ll be happy to assist you and, when applicable, arrange a replacement at no additional cost. Please contact us within 30 days of receiving your order.
For complete information, please refer to our Return & Refund Policy.
Question #5: Can I cancel my order after it has been placed?
Yes. We offer a 24-hour cancellation window after your order has been placed.
If you would like to cancel your order, please contact our customer care team as soon as possible within this timeframe.
Question #6: What is your return policy?
We want you to feel confident shopping with Mae Charleston. We offer a simple return process for eligible items.
For eligibility requirements, return instructions, and other important information, please refer to our Return & Refund Policy.
Question #7: When will I receive my refund after returning a product?
Once we receive and inspect your returned item, we will process your refund.
Once approved, refunds typically appear on your original payment method within 7 business days, although processing times can vary depending on your bank or payment provider.
Please see our Return & Refund Policy for complete details.
Question #8: Do you offer any warranties or guarantees on your products?
Yes. We provide a 30-day guarantee on purchases.
For more information about eligibility and conditions, please refer to our Return & Refund Policy.
Question #9: How can I contact customer support?
You can reach the Mae Charleston Customer Care Team through the Contact Us page on our website or by emailing our customer support team.
We’ll be happy to assist you with questions regarding your order, delivery, returns, sizing, or anything else you may need help with.
Question #10: Do you ship internationally?
No. At this time, Mae Charleston ships exclusively within the United States.
Question #11: Do you have a physical store location I can visit?
Mae Charleston is currently an online-only store.
Operating online allows us to offer our collections to customers across the United States while providing a convenient shopping experience from the comfort of your home.
Question #12: Can I place a bulk order for my business or organization?
Yes. We can accommodate certain bulk orders.
Please contact our customer care team with information about the products and quantities you’re interested in, and we’ll be happy to discuss the available options.
Question #13: What is the process for exchanging a product?
If you would like to exchange an eligible item, please contact our customer care team.
For complete information regarding exchanges, eligibility, and instructions, please refer to our Return & Refund Policy.
Question #14: How can I track my order?
Once your order has been shipped, you’ll receive tracking information that allows you to follow the progress of your delivery.
You can also visit the Track Your Order page on the Mae Charleston website and enter your order information to view the latest shipping updates.
Contact Information:
Email: info@mae-charleston.com
Estimated Response Time: Within 24 hours
Business Hours:
Monday to Friday: 9:00 AM - 6:00 PM (EST)
Saturday and Sunday: 12:00 AM - 5:00 PM (EST)
📍 Charleston, USA